FAQ

 See Driving License for further information.

We would try our best to assign your preferred car, however all our vehicles are subjected to availability. If on the day of your hire, the requested car is not available, we would provide you with similar car.

Yes, one additional driver is allowed to drive the car. The additional driver must fulfill the basic requirements for the car rental and must register with Keng Soon Auto before he or she is allowed to drive the car. Otherwise he or she, is not covered by the insurance.

Yes, delivery or collection services are available during office hours. Upon request, there is a charge of S$25 for one way journey. Rentals of a minimum of one week will have the benefit of free delivery and collection.

We accept both Visa and MasterCard for short-term rental. The preferred payment method for long-term lease is cash or cash cheque.

Rates include insurance, road-tax, maintenance and unlimited mileage for local use. All rates are subject to 7% GST.

To extend the rental period, the hirer must call and/or email to inform Keng Soon Auto at +65 6337 7533.

Yes, the hirer has to refuel the petrol to its original level with superior grade unleaded petroleum or higher; failing which the hirer shall pay the refuelling cost and a service fee of $10.70 (+ GST). 

Only petrol grade 95 or a higher grade (equivalent to grade 5000 and above) is allowed to be pumped in our vehicles.

The hirer is liable for all parking and traffic fines and / or offences that he or she incurs.

We would require a holding amount of S$1,000 on your credit card. This hold amount would not be charged to your credit card during the rental period and would be released after return of vehicle. The amount charged to your credit card would be your rental amount, inclusive of other applicable charges.

Our extensive maintenance and servicing for long-term leasing includes replacing window wipers, tire pressure, battery, engine oil and other mechanical related problems highlighted by user.

During term of your lease, we will schedule car servicing and inspection every 9 months and/or depending on current car mileage.

We have a 24-hrs Breakdown Service and you may reach us at +65 6336 6643. Our friendly customer service representative will attend to your needs.

A service fee of S$50.00 (subject to prevailing government taxes) will be applicable for each and every breakdown that should arise due to the Hirer's negligence or wilful act or omission (e.g. punctured tyres, keys locked in cars and etc). Kindly note that this service fee will be levied on top of any other additional charges that may apply. 

The hirer must report all accidents to Keng Soon Auto immediately. Hirer shall not admit liability.

Yes. If you are residing in Singapore for less than 12 months, you are not required to convert your driving license to a Singapore driving license. 
You may drive in Singapore with a valid driving permit issued by a foreign Automobile Association.

If your foreign driving license is not in English language:

• International Driving Permit is required in addition to foreign driving license, or
• Official translation of your foreign driving license is required

You may obtain translation from the relevant Embassy, High Commission, the Singapore Subordinate Court or the Singapore High Court. Translation is not required for license issued by Brunei, Indonesia and Malaysia.

To drive a vehicle in Singapore, you must possess a valid Singapore driving license. This includes foreigners who are residing in Singapore for more than 12 months. It is required that you convert your driving license to continue driving in Singapore legally. You may visit http://www.cdc.com.sg for more information.

• Flashing Amber Light: Indicates an out-of-order traffic light. Proceed with caution and give way to traffic on the right.
• Left Turn on Red: You may turn (left only) even when the light is red, but stop at the white line.
• Give way to pedestrians: Give way to traffic approaching from the right. Proceed only when the way is clear and safe to do so.
• Electronic Road Pricing (ERP) Zone: ERP Zone ahead (indicating charges when entering certain district).
• No Waiting Sign: No waiting at all times.
• No Stopping Sign: No stopping at all times.

Under the Road Traffic Act, "Park" means to bring a motor vehicle or a trailer to a stationary position and cause it to wait for any purpose other than that of immediately taking up or setting down persons, goods or luggage.

• Double Continuous White Lines (in the middle of the road): No parking at all times in the middle of the road
• Double Continuous Yellow Lines (along the side of the road): No parking at all times on this side of the road
• Single Yellow/White Zigzag Line (along the side of the road): No parking at all times on this side of the road
• Single Continuous Yellow Line (along the side of the road): No parking between 7am to 7pm on this side of the road, except on Sundays and Public Holidays
• Fire Hydrant: No parking within 3 meters of a fire hydrant
• Road Junction: No parking within 6 meters of a road junction
• Bus Stop: No parking within 9 meters of a bus stop

All passengers, including the children sitting at the rear of the car, will need to have their seat belts on. In Singapore, any children below the age of 8 will need to be seated in a child safety seat. Children’s height may not be sufficient to be safely belted hence enforcing children on a child seat.

Unless otherwise stated, the speed limit of all roads in Singapore is 50 km/h. All speed limits signs are in kilometer (km).

No. It is an offence to drive while using mobile phones. Penalties can range from heavy fines to imprisonment. If it is necessary to use your mobile phone while driving, it is recommended that you install a hands-free car kit.

1. Reduce speed

2. Keep to the left side of the road

3. Switch on the hazard lights so as to forewarn other road users

4. Display warning sign (as shown below) at safe distance behind the vehicle

*Changing of spare tyre is to be done by hirer

The bus lane scheme gives buses priority on the roads, enabling the buses to enter and exit stops more smoothly and providing faster rides for commuters. There are 2 types of bus lanes stated below.

Operation hours for respective bus lanes are listed in the table below. The table shows the operation hours for normal and full day bus lanes.

This bus scheme is just like a zebra crossing; except that it is designed for buses. By making it compulsory for motorists to give way to buses exiting the bus lane, the scheme allows buses to pull out of the bus bay easily and continue on their journey without delays.